Privacy Policy

How we collect, use and protect your data

1. Introduction

DEME ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it and the conditions under which we may disclose it.

This policy applies to the use of DemeDocs and all our associated services.

2. Data We Collect

2.1 Information you provide to us

  • Account information (name, email address, password)
  • Profile information (avatar, preferences)
  • Content you create (documentation, projects)
  • Billing information (for paid subscriptions)
  • Communications with our customer support

2.2 Information collected automatically

  • Usage data (pages visited, features used)
  • Technical information (IP address, browser, device)
  • Cookies and tracking technologies
  • Activity logs and performance data

2.3 Third-party authentication

If you sign in via Google, GitHub or a crypto wallet, we receive certain information from these services in accordance with their own privacy policies.

3. How We Use Your Data

We use your personal data to:

  • Provide and maintain our service
  • Manage your account and subscriptions
  • Process payments and prevent fraud
  • Improve our services and develop new features
  • Contact you regarding your account or our services
  • Ensure security and prevent abuse
  • Comply with our legal obligations

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To provide our services according to our terms of use
  • Legitimate interests: To improve our services and ensure security
  • Consent: For marketing communications (optional)
  • Legal obligations: To comply with regulatory requirements

5. Data Sharing

We never sell your personal data. We may share your data with:

5.1 Service providers

  • Cloud hosting (Hetzner, AWS)
  • Payment processing (Stripe, NowPayments)
  • Authentication services (Google, GitHub)
  • Analytics and monitoring tools

5.2 Legal requirements

We may disclose your data if required by law, to protect our rights, or in the context of legal proceedings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure or destruction.

  • Data encryption in transit and at rest
  • Strict access controls
  • 24/7 security monitoring
  • Regular and secure backups
  • Periodic security testing

7. Data Retention

We retain your personal data as long as necessary to:

  • Provide our services
  • Comply with our legal obligations
  • Resolve disputes
  • Enforce our agreements

After account deletion, we retain certain data for 30 days to allow recovery, then permanently delete it.

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: Obtain a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Delete your data ("right to be forgotten")
  • Restriction: Restrict the processing of your data
  • Portability: Receive your data in a structured format
  • Object: Object to processing for legitimate reasons

To exercise these rights, contact us at: [email protected]

9. Cookies and Tracking Technologies

We use cookies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze usage of our service
  • Improve performance

You can configure your browser to refuse cookies, but this may affect the functionality of certain features.

10. International Transfers

Your data may be transferred and processed in countries outside the European Union. We ensure that these transfers comply with GDPR requirements by using standard contractual clauses or other approved protection mechanisms.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by email or via a notification on our service.

12. Contact

For any questions regarding this privacy policy or to exercise your rights:

Email: [email protected]
Address: DEME, 9 rue de la pompe, Cergy, France
DPO: [email protected]

Last updated: May 30, 2025